Privacy Policy

How we collect, use and protect your personal information.

Last updated: 5 March 2026

1. Introduction

Sydney Glass Installations ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, contact us for a quote, or engage our glazing services.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Your name and contact details (phone number, email address)
  • Your property address or service location
  • Details about the glass work or service you require
  • Payment and billing information
  • Any other information you choose to provide when contacting us

We may also collect technical data automatically when you visit our website, including your IP address, browser type, device information and pages viewed.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing quotes and estimates for glazing services
  • Scheduling and delivering our services
  • Invoicing and processing payments
  • Communicating with you about your enquiry or job
  • Improving our website and services
  • Complying with legal and regulatory obligations

4. How We Share Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

  • Glass suppliers and manufacturers (where necessary to fulfil your order)
  • Payment processors to handle transactions securely
  • Professional advisors such as accountants or lawyers
  • Government authorities where required by law

5. Data Storage and Security

We store your personal information on secure, Australian-hosted servers and take reasonable steps to protect it from unauthorised access, modification, disclosure or destruction. These measures include password protection, restricted access to personal information and secure data transmission.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking

Our website uses essential cookies to ensure proper functionality. We do not use advertising or third-party tracking cookies. Essential cookies are necessary for the website to operate and cannot be switched off.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal obligations)

To exercise any of these rights, please contact us at info@sydneyglassinstallations.com.au.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Complaints

If you believe we have breached your privacy or have a complaint about how we have handled your personal information, please contact us first so we can attempt to resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: